Non-defective products 

Product returns are accepted within 14 calendar days from the date of receipt by the customer, and only if the products are in their original packaging, in the same condition as you received them, and have not been used. We emphasize that the date of receipt of the returned product is the one certified by the courier company, and the charge of the cost of returning the products is borne by the customer.

Before returning the products, please contact us with your request at cores.handmade@gmail.com, mentioning your order number. Once we receive and review your request, you will receive an email informing you whether your request has been accepted. In case of acceptance of your request, you will be refunded the full amount of your order (excluding the return cost borne by the customer), to the bank account-card from which the payment of your order was originally made.  

In any case, you will be informed by us about the outcome of your request. 

Defective products

If you receive your products damaged, please contact us with your request, at cores.handmade@gmail.com, mentioning your order number and sending us attached indicative photos of the defective product. In case of acceptance of your request and if the defect results from proven fault of our company or due to a problem during the shipment of the product, we will proceed to its free replacement, with full coverage of the return cost, as well as the reshipment costs, as soon as possible. In case you wish a refund, you will be refunded the full amount of your order to the bank account – card from which the payment of your order was originally made.  

In any case, you will be informed by us about the outcome of your request. 

Refusal of receipt

In case you refuse to receive an order that has been sent to you, you are fully charged with shipping costs, both for sending the order from us to you and for returning the order from you to us. 

Order cancellation – Right of withdrawal 

To cancel an order that has not yet been sent to the courier company you must send us an e-mail at cores.handmade@gmail.com. The status of your order should be at the Received or Processed status.  

In any case, you will be informed by us about your request.