Which regions do you serve?

Our Company currently serves orders only within Greece. 

After how many days will I receive my order?

All orders for ready-to-deliver products are sent to the courier company (Shipped) within 2 days from the confirmation of payment. You calculate from the date of dispatch to the courier company an average time of 1-7 days for delivery to the place you have chosen. For orders for products that are not ready to deliver (for those products where this is applicable), please allow an additional 7 days for us to send them to the courier company. In any case, we will make every effort to ensure that your order is delivered to you as soon as possible, even earlier than the scheduled time limits. 

Can I return- cancel my order?

Non defective – product returns are accepted within 14 calendar days from the date of receipt by the customer, and only if the products are in their original packaging, in the same condition as you received them, and have not been used. If you receive your products damaged, please contact us with your request, at cores.handmade@gmail.com, mentioning your order number and sending us attached indicative photos of the defective product. In case of acceptance of your request and if the defect results from proven fault of our company or due to a problem during the shipment of the product, we will proceed to its free replacement, with full coverage of the return cost, as well as the reshipment costs, as soon as possible. In case you wish a refund, you will be refunded the full amount of your order to the bank account – card from which the payment of your order was originally made.  

In case you refuse to receive an order that has been sent to you, you are fully charged with shipping costs, both for sending the order from us to you and for returning the order from you to us. 

To cancel an order that has not yet been sent to the courier company you must send us an e-mail at cores.handmade@gmail.com email address. The status of your order should be at the Received or Processed status.  

Please check our Returns and Refunds Policy for more details.

Why didn’t I receive a confirmation email when I completed my order?

Probably the confirmation went to your junk email. If not there please send us an email to cores.handmade@gmail.com to correct the issue.

Where is my order?

For every change in the status of your order, you will receive a relevant informative email from us. The status of an order can be Received (we have received your order), Processed (the payment of your order has been confirmed), Shipped (your order has been sent by us to the Courier company) or Cancelled (your order has been cancelled). When the order is sent (Shipped), you will receive the tracking number of your package and the URL where you will be able to trace at any time what shipping status it is in.   

What are the shipping costs?

We charge a fix fee of 3 euros for all orders shipped in Greece.

Can I request an invoice to be issued for my order?

Yes, Please send us an email after you place your order to cores.handmade@gmail.com, stating your request.

I am interested in wholesale cooperation, who should I contact?

Please send us an email to cores.handmade@gmail.com, stating your request.

Do you undertake custom orders?

Unfortunately, not.

Candle Safety Tips 

1) Never leave a burning candle unattended. Always extinguish candles before leaving the room or going to bed. 

2) Keep candles out of reach of children and pets. 

3) Place candles on a stable, heat-resistant surface to prevent tipping over. 

4) Avoid placing candles in drafty areas, such as near open windows, vents, or fans, as drafts can cause uneven burning or flare-ups. 

5) Keep candles at least 12 inches away from anything that can burn, including curtains, bedding, furniture, books, and decorations. 

6) Trim the wick to 1/4 inch before lighting to prevent high flames and excessive smoking. 

7) Allow the candle to burn for at least 2-3 hours initially, or until the top layer of wax has melted evenly to prevent tunneling. 

8) Do not burn candles for more than 4 hours at a time to avoid the container becoming too hot. 

9) Container may become hot when candle is burning. 

10) Avoid burning the candle all the way down to the bottom to prevent the container from overheating and breaking. 

11) Store candles in a cool, dark, dry place to prevent melting or warping. 

12) In case of a fire, use a fire extinguisher or smother the flames with a wet cloth or a fire blanket. Do not use water on a wax fire. 

Are your ceramic tableware products suitable for food or dishwasher safe?

All tableware products are food and dishwasher safe unless otherwise explicitly specified. Please note that all handmade ceramics should be treated gently to avoid chips and cracks. Allow ceramics to reach room temperature before placing in hot or cold environments.