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Welcome to www.coresproject.gr (the “Website”), a web portal managed by the Company “CORES Project” (hereinafter referred to as the “Company”), which includes our online store.
The use of the Website by the visitor/user presupposes his/her unconditional agreement with the present terms of use, which apply to all the content, pages, images, photographs and files included on the Website (hereinafter for short “the Terms of Use”). The visitor/user must carefully read the Terms of Use before using the services of the Website and, in case he/she does not agree, he/she must not use the services and the content of the Website.
The Company reserves the right to unilaterally modify the Terms of Use and any integral part thereof, at any time without notice. The Company will post the current version of the Terms of Use, in order to keep the visitor/user informed. The visitor/user is requested to periodically check the content of these Terms of Use for possible changes. The continued use of the pages and/or services of the Website even after any changes means the unconditional acceptance by the visitor/user of the amended Terms of Use.
Order placement – Dispatch
Our Company currently serves orders only within Greece. To place an order, you will be asked to follow the checkout process through My Cart by clicking on the Proceed to Checkout button. Once you have completed all the necessary fields and have selected your payment method, you can continue by selecting Place Order.
Payment can be made:
- Using any credit, debit and prepaid card, through the Viva Wallet secure transaction system, without incurring any interchange fee from any bank that issued your card. Your card details are not stored by our company, but are entered directly into the secure environment of the partner bank.
- By Bank Deposit. For your order to be successfully completed and shipped, you must send us the proof of deposit at cores.handmade@gmail.com, indicating your order number. You will be notified of the deposit account number by email, once we receive your order.
We do not currently support a cash on delivery service for the payment of your orders.
When you complete your order, you will receive an e-mail from us confirming receipt of your order. Your order will remain pending until payment is confirmed. When payment is confirmed, its status will change to Processed. If payment is not confirmed its status will change to Cancelled.
All orders for ready-to-deliver products are sent to the courier company (Order status-Shipped) within 2 days from the confirmation of payment. You can expect, from the date of dispatch to the courier company, an average time of 1-7 days for the delivery of your order, to the place you have indicated.
For orders for products that are not ready to deliver (for those products where this is applicable), please allow an additional 7 days for us to send them to the courier company.
In any case, we will make every effort to ensure that your order is delivered to you as soon as possible, even earlier than the scheduled time limits.
For every change in the status of your order, you will receive a relevant informative email from us. The status of an order can be Received (when we have received your order), Processed (when the payment of your order has been confirmed), Shipped (when your order has been sent by us to the Courier company) or Cancelled (when your order has been cancelled). When the order is sent (Shipped), you will receive the tracking number of your package and the URL where you will be able to trace at any time it’s shipping status.
During the placement of your order, as well as whenever you choose to create an account on our website (MyAccount), you are fully responsible for the accuracy and correctness of the information provided. You assume sole responsibility to ensure that the submitted content -elements come from an adult and not a minor audience. Therefore, you expressly agree to release the Company from any liability in this regard. You hereby declare your mobile phone number(s) and exclusive owner(s) of your mobile phone number(s) and e-mail address(es), both of which are real and under your full and exclusive control. You are similarly responsible for ensuring that your password and username are kept secret, safe and secure always. As such, the Company shall not be liable for any loss to you from any third-party access to the above.
If the Company reasonably believes that the submitted data are not identified or do not correspond to a natural person and are in any way misused, (the Company) reserves the right, without notice, to consider your request invalid, to cancel your order, and not to proceed with further communication.
The Company will not be liable for any loss you may suffer as a result of using incorrect or misleading information submitted. However, you may be held liable for losses suffered by the Company or another party as a result of the above mentioned action. If messages sent to an email address you have provided to us are returned as undeliverable or the submitted email address is incorrect, the Company shall have no liability to you or any third party for failure to send orders that you have requested.
Product availability
The availability of products through the Company’s Website may be modified from time to time. All orders of products are subject to their availability. For those products that are not ready for delivery, there is a relevant indication on our website when you select a product size or colour to add to the basket (indication Available on back-order), as well as when you Add it to Basket. For the preparation and delivery times of products that are not ready for delivery, see ORDER PLACEMENT – DISPATCH above.
Product returns
Non-defective products
Product returns are accepted within 14 calendar days from the date of receipt by the customer, and only if the products are in their original packaging, in the same condition as you received them, and have not been used. We emphasize that the date of receipt of the returned product is the one certified by the courier company, and the charge of the cost of returning the products is borne by the customer.
Before returning the products, please contact us with your request at cores.handmade@gmail.com, mentioning your order number. Once we receive and review your request, you will receive an email informing you whether your request has been accepted. In case of acceptance of your request, you will be refunded the full amount of your order (excluding the return cost borne by the customer), to the bank account-card from which the payment of your order was originally made.
In any case, you will be informed by us about the outcome of your request.
Defective products
If you receive your products damaged, please contact us with your request, at cores.handmade@gmail.com, mentioning your order number and sending us attached indicative photos of the defective product. In case of acceptance of your request and if the defect results from proven fault of our company or due to a problem during the shipment of the product, we will proceed to its free replacement, with full coverage of the return cost, as well as the reshipment costs, as soon as possible. In case you wish a refund, you will be refunded the full amount of your order to the bank account – card from which the payment of your order was originally made.
In any case, you will be informed by us about the outcome of your request.
Refusal of receipt
In case you refuse to receive an order that has been sent to you, you are fully charged with shipping costs, both for sending the order from us to you and for returning the order from you to us.
Order cancellation – Right of withdrawal
To cancel an order that has not yet been sent to the courier company you must send us an e-mail at cores.handmade@gmail.com email address. The status of your order should be at the Received or Processed stage.
In any case, you will be informed by us about your request.
Links to other sites
The Website or the Services displayed on it may contain links to other websites. You should not infer or assume that the Company operates, controls or is in any way affiliated with these sites. The terms of use described herein apply only to the coresproject.gr website. When you click on a link within the Website, the Company may not warn you that you have left the Website and are being redirected to another Website. You should read the terms of use and privacy policy of any other website before providing confidential information or entering transactions.
The Company is not responsible for the content or practices of any other website, even if linked to the Website and even if the website is in any way affiliated with the Company. You hereby agree that the Company shall have no liability for third party websites, for any content or other material hosted and served by any website other than its own website, or for any damages or losses suffered by users because of the use of content or goods and services available on third party websites.
Content ownership
Company Content
All the content of our website, including information, services, products, distinctive titles, trademarks, trademarks, images, graphics, photographs, drawings, texts, etc. is the intellectual property of the Company, and is protected by Greek and EU legislation on intellectual and industrial property and the relevant international conventions. The reproduction, republication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior consent of the Company.
Likewise, the name, images, logos and logos that appear and refer to our website are assets of the Company. Their appearance and display on this website does not in any way imply the transfer, licensing or granting of the right to use them.
You may not remove, modify or obscure any copyrights, trademarks, service marks or other proprietary rights notices incorporated in or accompanying the Company’s Website, products or Content.
Third party content
Through the Site, you may access or use services, resources, content or information relating to third parties. The Company does not claim any proprietary interest in third party content and expressly disclaims any liability in connection therewith.
Collection and use of personal data
For information about the Company’s policies and practices regarding the collection and use of your personal data, please read the Privacy Policy available on the Company’s Website. The Privacy Policy is part of these Terms of Use. Thus, by agreeing to these Terms, you agree that your presence on the Website and use of the Services is governed by the Company’s existing Privacy Policy.
Your obligations
User agrees and assures the Company that the Website will be used only for lawful purposes, that it will not violate any laws, regulations, ordinances or other such requirements of any applicable governmental or international authorities or any other representatives of the law, and that it will not be used for any purpose or for the benefit of any third party or in any manner not permitted by these Terms of Use. Likewise, that you will not use the website in a manner that causes offence or harm to the company or any third party or in a manner that is contrary to good morals and business practices.
You further agree that:
- You will not use the Website in a manner that violates the rights of third parties (individual and social rights), that violates the personality or that harasses and violates their privacy, or that violates the confidentiality or privacy of any person’s information.
- You will not mislead anyone as to the origin of the content of the website.
- You will not take any action that in any way damages the reputation of the company.
- You will respect the confidentiality of your personal passwords and accounts for accessing the website (when he/she has created an account), taking into account that he/she accepts full responsibility for all actions performed through his/her personal account, in case of loss or leakage of his/her personal password and/or its use without his/her permission. In this case, the company will not bear any relevant responsibility for any damage that may be suffered due to similar incidents.
- You will not bypass, remove, change, disable any of the content protections of the Website or violate any security or authentication measures.
- You will not perform any activity that may cause damage to the Website (including but not limited to: “denial of service” (DoS, DDoS), any attack, identity theft, use of bot networks, pharming, etc.)
- You will not install, promote and/or make available content that contains viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any software and technological measures to protect the Services or the Platforms so as to prevent the safe use of this website by other users, or that is designed to cause any software or computer hardware to malfunction.
- You will not forge headers or otherwise manipulate any identifiers to disguise the origin of any content transmitted through the Website.
- You will not attempt to gain unauthorized access to the website, accounts and computer systems through hacking, password extraction or any other means. Similarly, you will not send, post, e-mail, transmit or otherwise forward any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
In case of violation of the above obligations, the user of the website is liable for any damage that may be caused to our website, but also to the Company itself.
Disclaimer- Dispute resolution
We take appropriate and necessary measures to ensure that this website is a safe browsing environment for you, providing you with accurate, reliable and up-to-date information. However, as users you remain fully responsible for assessing the accuracy of the content found on our website, whether it is information provided by us or by a third party. Therefore, we are not bound by and shall not be liable for any risk or damage (positive/ negative) that you may suffer because of using the content of this website.
Our company tries to offer the best services and is not responsible in case of technical problems or interruptions in its website.
Other conditions / Applicable law
Any provision of the Terms of Use that is contrary to the law shall automatically cease to apply, without affecting the validity of the other terms. The present constitutes the entire binding agreement between the Company and the visitor/user of the Website and its services. No modification of the Terms of Use shall be considered and shall not form part of this agreement, unless it is expressed and evidenced in writing and incorporated into these Terms of Use.
These Terms of Use, as well as any modification thereof, shall be governed by and interpreted in accordance with Greek law, European Union law and relevant international treaties. The competent courts for the resolution of any dispute shall be exclusively the courts of Athens, Greece.